These Terms and Conditions govern your use of The Dumbwaiter Company website and the services we provide. By accessing our website, submitting an enquiry, or using our services, you agree to be bound by these terms.
If you do not agree with any part of these Terms, you should not use our website or services. These terms apply to all visitors, customers, and clients engaging with The Dumbwaiter Company in the UK.
The Dumbwaiter Company is a UK-based specialist provider of dumbwaiters, service lifts, and goods lift systems.
We offer professional services including installation, maintenance, repairs, and safety inspections for commercial and residential buildings across the UK.
Our services are delivered by experienced lift engineers and may be subject to survey, technical assessment, and project requirements before confirmation.
By using this website, you agree to do so in a lawful and responsible manner.
You must not:
We reserve the right to restrict or block access to the website if misuse or abuse is detected.
The Dumbwaiter Company provides specialist installation, maintenance, repair, and inspection services for dumbwaiters, service lifts, and goods lift systems across the UK.
All services are subject to:
We reserve the right to modify, decline, or adjust service scope based on technical, safety, or operational considerations. No service is confirmed until a written agreement or confirmation has been provided.
All quotes provided by The Dumbwaiter Company are based on the information available at the time of enquiry and may be subject to change following a site survey or further technical assessment.
Prices may vary depending on:
Unless stated otherwise, all quotes are valid for a limited period and are non-binding until formally accepted. Any changes in project scope may result in an updated quotation.
No work will begin until a service agreement or written confirmation has been provided by The Dumbwaiter Company.
All projects are confirmed through written communication, which may include email approval, formal acceptance of a quotation, or a signed agreement.
Any changes to the agreed scope of work must be confirmed in writing by both parties. Verbal agreements or informal discussions are not considered binding.
Payment terms will be agreed upon prior to the commencement of any work and will be outlined in the quotation or service agreement.
Depending on the project, payments may be required in stages, including deposits, progress payments, or payment in full upon completion.
All invoices must be settled within the agreed timeframe. Failure to make payment on time may result in delays to ongoing work, suspension of services, or additional charges where applicable.
Cancellations must be requested in writing as early as possible. Any work already completed, materials ordered, or costs incurred up to the point of cancellation may be chargeable.
Refunds, where applicable, will be assessed on a case-by-case basis, depending on the project’s stage and any non-recoverable expenses.
Once installation or service work has commenced, cancellation may not be possible without incurring costs.
We take every reasonable care to ensure our services are carried out safely and to a professional standard. However, The Dumbwaiter Company shall not be held liable for:
Our liability is limited to the value of the services provided, unless otherwise required by law.
We provide services with a strong commitment to quality and workmanship. Any warranties or guarantees will be clearly stated in your service agreement or quotation.
Where applicable, manufacturer warranties on parts and equipment will apply in addition to our installation or service work.
To maintain warranty validity, systems must be properly used and regularly maintained in accordance with our recommendations and UK safety guidelines. Any unauthorised modifications or misuse may void warranties.
We are committed to maintaining the highest standards of health and safety on all projects.
All work is carried out in compliance with applicable UK regulations, including LOLER requirements and relevant industry safety standards.
Clients are responsible for ensuring safe and reasonable access to the site, including clear working conditions and any necessary permissions, before work begins. Any hazards or restrictions must be communicated in advance to avoid delays or safety risks.
All content on this website, including text, images, branding, logos, and design elements, is the property of The Dumbwaiter Company unless otherwise stated.
You may not copy, reproduce, distribute, or use any content from this website for commercial purposes without prior written permission.
Unauthorised use of our intellectual property may result in legal action.
We may use or work with third-party providers where necessary to deliver our services effectively. This may include suppliers, subcontractors, engineers, hosting providers, or analytics tools.
While we take care to work with reputable partners, we are not responsible for the content, policies, or performance of external third-party websites or services.
Any engagement with third-party services is subject to their own terms and conditions.
We may update or revise these Terms and Conditions at any time to reflect changes in our services, legal requirements, or business operations.
Any updates will be published on this page with a revised “Last Updated” date. Continued use of our website or services after changes are made will be considered acceptance of the updated terms. We recommend reviewing this page periodically to stay informed.
These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising in relation to these terms, our website, or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms and Conditions, or need clarification regarding our services, you can contact us using the details below:
📞 Phone: 07973 118 353
📧 Email: info@dumbwaitercompany.co.uk
We aim to respond to all enquiries promptly and provide clear support for any legal or service-related queries.